How far in advance should I book for my Prom?
The majority of proms occur in May, we reccommend contacting us when you know the date of your prom.
What is the cancellation policy for proms?
Cancellations within 7 days of service date will result in the loss of the non-refundable deposit. No-shows and/or cancellations after scheduled vehicle departure will be charged the full amount of the reservation.
Deposits are non-refundable, no exceptions. Cancellations on the day of service prior to the vehicle departing, no extra fees will be charged. No-shows and/or cancellations after scheduled vehicle departure will be charged the full amount of the reservation. Bookinigs, cancellations or changes CANNOT be made by e-mail, voice message or fax, you must speak to a represenative. We do not refund unused rental time.
When do I pay the balance?
All fees must be paid up to 7 days advanced to your charter. When booking your trip, you will be asked to put a card on file that will pay the non-refundable deposit. Deposit rates differ for each vehicle.
Alcohol and drugs: Alcohol will NOT be allowed in the vehicle if any passengers are under the age of 21. If this is found, the charter may be terminated immediately and no refund will be given. Sterling Elite strictly enforces State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal drinking age. Illegal drugs in any of our vehicles will not be tolerated. If found, you will be terminated and no refund given. All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities without the chauffeur’s knowledge, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring contraband aboard vehicles that are owned or operated by Sterling Elite.
1. All pickup and drop-off locations must be predetermined and/or approved by the parent or guardian executing this agreement. Your chauffeur will be instructed to obtain permission of a parent or legal guardian in the event of any changes to the itinerary. A contact phone number must be provided to your chauffeur on or prior to the date of service in the event of any questions.
2. At all times the privacy divider in the limousine will be locked open.
3. The following are strictly prohibited and any violation thereof is subject to immediate termination of our service.
a) Smoking tobacco or any other substances are prohibited inside our vehicles;
b) Consuming alcoholic beverages of any type inside our vehicle is prohibited;
c) Consuming any type of illegal drug is prohibited;
d) Carrying and/or storing alcoholic beverages or drugs of any type inside our vehicle is prohibited;
e) Having intimate relations in our vehicle is prohibited;
f) Hanging any portion of body out of the windows or moon roof is prohibited;
g) Vandalizing, damaging, staining, breaking any part of the vehicle, including the interior, exterior as well as any glasses and other items in or on the vehicle are prohibited and subject to additional charges for repair/replacement of damages.
h) Any large purses and or bags MUST be stored in the trunk of the vehicle for the duration of the charter for the safety of all passengers.
Note: In the event of any violations of our policies, our chauffeur may immediately terminate his service and all passengers may be dropped off at the initial pickup point. No refunds are given and all deposits are non refundable.
Injuries: Sterling Elite will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. You and your guests must remain seated while the vehicle is in motion. The purchaser is responsible for his or her guests. You agree to hold Sterling Elite harmless and release Sterling Elite for all liability for any incidents, accidents or personal injury.
Chauffeur’s Discretion: Sterling Elite reserves the right to terminate any reservation without refund, if the Operator or the Dispatcher on duty feels that the client and/or party of the client is putting the Operator or the mode of transportation or the client and/or party of the client in danger of damage or injury. Operator may terminate the reservation at any time if the client and/or party become unruly and/or uncontrollable.
Damages and Cleaning: The client will be charged for any damages that are caused by his/her guests. Client is also responsible for any future “loss of use” of the limousine as a result of damages caused by the client or his/her guests. You agree to all damage assessments being charged to your card on file. Sterling Elite budgets time in the price of your rental for cleanup. After that we will automatically bill your credit card for additional clean up. We anticipate 30 minutes to clean and reset the limousine after each use and this cost is included with your reservation. Any additional time needed to clean the limousine after your reservation is billed at $50 per hour. Please be cautious of drinks while moving to avoid spills and of food on the floor being ground into carpet.
Personal Items: Sterling Elite is not responsible for any articles left in the vehicle.